Frequently Asked Questions
How long does shipping take?
US orders typically arrive within 7–15 business days after processing. Mexico orders arrive in 5–10 business days.
Do you offer free shipping?
Yes — standard shipping is free on all US orders.
Can I track my order?
Yes. A tracking link is sent by email as soon as your order ships, and you can also see the status from your account.
What if my item arrives damaged?
Email us within 7 days at support@sombrastudio.store with a photo and we will send a replacement or refund at no cost.
Do you ship internationally?
We currently focus on the United States and Mexico. For other countries, contact us first for a quote.
How do I contact you?
Use the Contact page or write to support@sombrastudio.store — we usually reply within 24 hours.